ARL PHONE LISTING

MAIN NUMBER EXTENSIONS

1. Accident Reporting
2. For Independent Contractors
3. For Terminal Agents
4. For Carriers
5. For Customers

Emergent After Hours Requests:
afterhours@arlnetwork.com

REPORTING AN ACCIDENT?

800-245-4722 (PRESS 1)

412-230-3824

(Available 24/7)

DIRECT DEPARTMENT LINES

TRANSPORT OPERATIONS

Claims

Point of Contact For Any Accident, Injury and/or Cargo Claim

SAFETY

Driver Coaching / Corrective Action, Roadside Inspections

RECRUITING

Driver Qualification, Pre- qualification Drug Screening, Truck qualification, IBE orientation

CANCELLATIONS

Cancelled IBE and Equipment Return



LOGS DEPARTMENT (SAFETY)

ELD Orientation, ELD Malfunctions, Hours of Service

COMPLIANCE

Expiring Credentials



PERMITS

Trailer Compliance, Bonds, IRP



FINANCIAL OPERATIONS

AGENT SUPPORT

Agent Recruiter, Support, Training, Escalation



AGENT SUCCESS/

SETTLEMENTS

Process Agent & IBE Settlements. Fuelcard Activations. Fuelcard Suspensions. Comcheks



CUSTOMER

REQUESTS

New Customer Set-Up, Credit Limit Increases, Customer Contracts, Customer Insurance Request

CARRIER

PAYABLES

Settle All Carriers Daily, Customer Service POC for Carrier Pay Issues

TRANSPORT AR

Credit Card Payments, Customer Collections, Cash Application



LOGISTICS AR

Credit Card Payments, Customer Collections, Cash Application

OPERATING EXPENSES PER DIEMS

Storage, SSL Setups, Interchange Agreements, Chassis & Container Items, M&R



OPERATING EXPENSES SAFETY ADMIN

IFTA, PrePass Setup, Admin Support



BILLING

Invoice Loads, Invoice in Customer Portals



LOGISTICS

BILLING

Invoice Loads, Invoice in Customer Portals



INFORMATION TECHNOLOGY

TM3, Emails, Scanners